Returns & Exchanges
Our Products
By Catalfo garments are proudly handcrafted in small quantities. This allows us to offer our customers flexible customization design options. We do not offer alterations in house but do recommend our clients to the best-of-the-best. All of our designs pass through multiple quality control inspections by our team and Designer to ensure that they meet our high quality standards. Slight imperfections or minor variances from item to item are reasonable, as these pieces are individually made and not mass produced. Only items which have been approved, are then delicately wrapped and shipped out to their new home.
Returns and Exchanges: Custom and Made-To-Order Garments, In Stock Dresses
All made-to-order or custom garments are non-refundable, nor eligible for exchanges. Unfortunately we cannot accept returns for custom, made-to-order garments due to the fact that they are made specific to your preferences and therefore cannot be resold. Any order cancellations submitted within 10 days from the purchase date are subject to cancellation fees on a case by case basis for any costs that have already been incurred. Returns and exchanges for any other garments and/or dresses will be evaluated individually on the discretion of By Catalfo and on a case by case basis. If you wish to return or exchange an item please contact us within 48 hours of receiving it.
Returns and Exchanges: Ready-Made & Instock Items
If you wish to return or exchange an item please contact us within 48 hours of receiving it to let us know why you were unhappy and if there is anything we can do to make it better. Bridal robes and loungewear purchased from our ready-made shop collections are eligible for exchanges or refunds if shipped back within 7 days of the date it was delivered to you. Please note that any item which is returned visibly worn, damaged or otherwise in an altered condition from what was originally shipped is no longer eligible for a refund. All original tags must be intact. For items that are returned unworn and undamaged will be processed within 1-2 business days.All returns and exchanges must be shipped back with a tracking number. Please provide your tracking number to By Catalfo within your eligible 7 day window for returns/exchanges. If your package is shipped without a tracking number we can not guarantee your return/exchange. As is standard practice, the customer is responsible for paying the shipping costs to return the item (if the return is approved by 'By Catalfo'). Please note that all shipping costs and any associated return fees are non-refundable. If a refund is issued to you, the cost of shipping and any fees associated with your return that By Catalfo must incur is the responsibility of the customer and will be deducted as appropriate.
For all international exchanges/returns; In addition to previously stated return/exchange policies, customers must comply in full with any specific provided return instructions from By Catalfo. Please note that refunds will not be issued until the items are received and found to be in the same, new condition as they were sent. We require full adherence in order to align with our policies and procedures. Not doing so may result in unexpected delays or fees, which By Catalfo is not responsible for and and will be deducted from the refund amount, as appropriate.
Returns and Exchanges: Items On Sale or Promotion
All items purchased on promotion (including BFCM) are final sale, only exchanges/store credits will be accepted. If you wish to exchange an item that you purchased on sale, please contact us within 48 hours of receipt of your item. Items must be shipped back with tracking within 5 days of the date it was delivered to you. If this criteria is not met unfortunately we can't guarantee that your request for an exchange/store credit will be accepted. Please note that all shipping costs and any associated exchange fees that By Catalfo must incur are the responsibility of the customer.
International Overseas Orders & Returns:
For swift and secure delivery with minimal processing time through your country's customs we recommend customers ship with DHL Worldwide Express. If you have a preferred shipping method or courier service, please advise us in advance and we will be more than happy to accommodate. Please be aware that your order may require a processing time in addition to your selected shipping time. Once your order or return has shipped, a tracking number and estimated shipping time will be provided in your shipping confirmation e-mail. Please be aware that shipping times cannot be guaranteed due to the possibility of courier delays that are beyond our control, including delays at customs when crossing International borders. Unfortunately By Catalfo can not be held responsible for any unforeseen shipping interruptions caused after your order or return has shipped. Please note that customers are responsible for paying any/all applicable duties, taxes or other associated fees on International orders and returns.
Custom Orders
Custom designs are subject to our additional terms of service guidelines. These can be found here. By placing your order you agree to these terms of service.