Nobody likes fine print. Especially not us. But to ensure that our customers have the best possible shopping experience, we've outlined some of our shop policies below. If you have any questions, feel free to drop us a line!
By Catalfo garments are proudly handcrafted in small quantities. This allows us to offer our customers flexible customization design options. Slight imperfections or minor variances from item to item are reasonable, as these pieces are individually made and not mass produced. All of our designs pass through a quality control inspection by our Designer to ensure that they meet our high quality standards. Only items which have been approved, are then delicately wrapped and shipped out to their new home.
Returns and Exchange (Custom Orders)
Items included: Robes, loungewear, bridesmaid dresses, gowns and accessories.
Custom garments are non-refundable, nor eligible for exchanges. Unfortunately we cannot accept returns for custom, made-to-order garments due to the fact that they are made specific to your preferences and therefore cannot be resold.
Returns and Exchanges (Ready-Made Orders)
Bridal robes and loungewear purchased from our ready-made shop collections are eligible for exchanges or refunds. If you wish to return or exchange an item please contact us within 48 hours of receiving it to let us know why you were unhappy and if there is anything we can do to make it better. As is standard practice, the customer is responsible for paying for paying the shipping costs to return the item (if approved by 'By Catalfo'). Please note that all shipping costs are non-refundable, and that if a refund is issued, the cost of shipping will be deducted as appropriate.
We select the most efficient and secure shipping courier based on the needs of your order. Typically, orders within Canada and the USA ship with Canada Post and USPS Express Priority, respectively, both of which include tracking. International orders ship with DHL Worldwide Express. If you have a preferred shipping method or courier service, please advise us in advance and we will be more than happy to accommodate. Please be aware that your order may require a processing time in addition to your selected shipping time. Once your order has shipped, a tracking number and estimated shipping time will be provided in your shipping confirmation e-mail. Please be aware that shipping times cannot be guaranteed for international orders due to the possibility of delays at Customs when crossing the border. Please note that customers are responsible for paying any applicable duties and taxes on international orders as required by their home country.
Customers ordering custom items must read and agree to the 'Custom Designs Terms of Service' guidelines. These can be found here.