Shop Policies
Our Products
By Catalfo garments are proudly handcrafted in small quantities. This allows us to offer our customers flexible customization design options. We do not offer alterations in house but do recommend our clients to the best-of-the-best. All of our designs pass through multiple quality control inspections by our team and Designer to ensure that they meet our high quality standards. Slight imperfections or minor variances from item to item are reasonable, as these pieces are individually made and not mass produced. Only items which have been approved, are then delicately wrapped and shipped out to their new home.
Order Processing
Please kindly note that quoted shipping times provided at checkout do not include the time needed for By Catalfo to wrap and process your order. We make our best effort to ship all orders as soon as we can, once they are received.
Free Shipping on Loungewear
Regular Loungewear orders with a subtotal (before tax) of 250 ship with free standard tracked service to Canada and the U.S. If your order contains items outside of this product category or custom made items, your order will not qualify for free shipping and will not be available for selection at check out. If a refund is issued to you on an order that qualified for free shipping, the cost of shipping will be deducted, as appropriate. Please note, a $15 restocking fee may apply to your order depending on the nature of the product.
For urgent deliveries in Canada we recommend selecting Purolator Express (overnight service, typically 1-2 days shipping time). We recommend this service for items that are; 1. In stock/ready-to-ship 2. Made-to-order items (once finished), which you require right away. Please ensure you have provided the correct shipping address with applicable suite number, buzz code, phone number and e-mail address. Incorrect information can cause unforeseen delays and additional fees. As a reminder, please be aware that your order may require a processing time in addition to your selected shipping time. Please note, we will make every effort for express deliveries to be picked up on the following business day if received after 12pm EST, but can not guarantee it.
For urgent deliveries shipping to the U.S. or other International destinations, we recommend that customers select shipping with DHL Express (~ 3-5 business days shipping time depending on your location). We recommend this service for items that are; 1. In stock/ready-to-ship 2. Made-to-order items (once finished), which you require right away. Please ensure you have provided the correct shipping address with applicable suite number, buzz code, phone number and e-mail address. Incorrect information can cause unforeseen delays and additional fees. As a reminder, please be aware that your order may require a processing time in addition to your selected shipping time. Please note, we will make every effort for express deliveries to be picked up on the following business day if received after 12pm EST, but can not guarantee it.
U.S. Orders & Returns, Duties, Taxes & Fees
At By Catalfo, we proudly ship worldwide—including to our lovely customers in the U.S. As part of our commitment to complying with international trade laws, we follow all U.S. government regulations, which are evolving often. Please note that any local duties, taxes, or tariffs charged by U.S. customs or state authorities are the responsibility of the customer and are not included in your order total. These fees are billed by your government and may be due upon delivery. We always aim to be transparent and are happy to help you estimate potential charges before you order. At this time, we are unable to accept returns from the U.S. and therefore all sales to the U.S. are final.
Other International Orders & Returns
For swift and secure delivery with minimal processing time through your country's customs we recommend that customers select shipping with DHL Express. If you have a preferred shipping method or courier service, please advise us in advance and we will be more than happy to accommodate. Please be aware that your order may require a processing time in addition to your selected shipping time. Once your order or return has shipped, a tracking number and estimated shipping time will be provided in your shipping confirmation e-mail. Please be aware that shipping times cannot be guaranteed due to the possibility of courier delays that are beyond our control, including delays at customs when crossing International borders. Unfortunately By Catalfo can not be held responsible for any unforeseen shipping interruptions caused after your order or return has shipped. Please note that customers are responsible for paying any/all applicable duties, taxes or other associated fees on International orders and returns.
Custom Orders
Custom designs are subject to our additional terms of service guidelines. These can be found here. By placing your order you agree to these terms of service.
At Home Try-On Dress Service
By Catalfo offers an at home try-on service if you wish to see one of our dress styles in person before placing a custom dress order. Please contact us first, to inquire whether we have an available sample in the dress that you're looking for. If one is available, we will arrange a Try-On service for you.
How It Works:
We require you to purchase the dress outright from our website for your Try-On service. This purchase will act as your deposit and will be refunded back to you once the dress is returned*, minus a $65 Try-On Service fee which includes shipping to your home. Once the payment is completed we will ship the dress to you with a tracking number.
We ask that all Try-On orders are shipped back within 48 hrs of receipt. A tracking number must be provided to By Catalfo within this time frame. Any additional days that the dress is not shipped back beyond 48 hrs will be charged at on On-Loan rate of $45 per day (unless otherwise approved by By Catalfo). If the dress is shipped back without a tracking number unfortunately we cannot guarantee your refund. If you proceed to place a dress order within 14 days of your Try-On Service, your $65 Try-On Fee will be reimbursed.
Your Refund: Once the dress has been returned and received by our team, it will be inspected to ensure there are no new damages or flaws that weren't there prior. Please note that the dress must be returned in the same condition you received it in, otherwise we cannot guarantee your refund. Once approved, your refund will be processed, minus a $65 Try-On Service fee and the cost of shipping. If you proceed to place a dress order within 14 days of your Try-On Service, your $65 Try-On Fee will be reimbursed.
Please note that any damages, repairs or required dry cleaning will be deducted from your refund accordingly. If the dress is not returned you will not receive a refund. If the dress is returned in a condition that is beyond repair you will not receive a refund.
For more information, please read Order An At-Home Dress Try-On Service and Tips For Keeping Your Try-On Dress In Top Condition.
Privacy Policy, Terms of Service (including Wholesale Terms of Service):
For more information we invite you to review:
